Return Policy

Refunds given within 14 days. Items must be returned with tags on in original condition within those 14 days. Refunds must be shipped to "comfort & co."at customer's expense. When received back at the store the item will be checked and if returned in original condition then a full refund will be applied on original payment method. No returns accepted after 14 days.

 

Address:

Comfort & co.
31 Quebec St.
Guelph, Ontario
Canada
N1H 2T1

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

 

Delivery Location

 Items offered on our website are only available for delivery to addresses in Canada and the United States. Any shipments outside of Canada and the United States are not available at this time.

 

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

 

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at (519) 400-9244.

 

Questions

If you have any questions about the delivery and shipment or your order, please contact us at (519) 400-9244.